Buying and selling a home involves taking care of lots of details. In this case our clients were selling their home in Hazlet, NJ to move up to a larger home in Manalapan, NJ. Both closings were coordinated to take place on the same day, a Friday. All seemed to be orchestrated well, until moving day.
The movers, Universe Express of NJ, who were well aware that the home being sold had to be emptied before the sale closing could take place arrived with a truck that was not large enough to mover the entire house. After a couple of breaks including a very long lunch, the informed the our clients that they could not finish the move today.
Panic set in and with some working with the two attorneys and the buyer, our clients were given until 5pm on Saturday. At first the movers refused to come the next day, then they relented and said they would come at 8am Saturday.
When out clients called Saturday morning the company said they could not come until the next day. Again panic, the movers again relented and said they would come at 4pm.
Our clients knew they could not count on the terrible company, so they booked a UHaul, but did not have anyone to carry their remaining heavy items. I got the call from them that morning and went to work trying to find a moving company that happenned to have some trucks and workers on hand. No luck.
I then realized that we needed to help. Myself, my buyer specialist James (who had helped them find their new house), my husband, a young man from my church, and my friend Dennis Estes, who builds fences for a living all headed over to the Hazlet NJ home. We were joined by our clients, brother, and brother-in-law. We spent the rest of the day finishing the move that the movers bailed on.
Moving my clients is not going to be a regular service of my real estate team, but I could never leave them stranded.